How to Improve Contact Form Based on Session Recordings

27 Apr- 9 min read

As a website owner, you understand the importance of having a contact form that provides a seamless experience to your users. However, sometimes the form may fail to convert visitors into leads due to user difficulties or technical glitches. In such instances, analyzing session recordings can be a highly effective method for identifying and addressing these issues.

Understanding Session Recordings

Before diving into how session recordings can be used to improve your contact form, it’s essential to understand what they are and their benefits.

What are Session Recordings?

Session recordings are a digital recording of a user’s session on your website or application. This recording captures the user’s interaction with your site, including clicks, mouse movements, scrolls, and keyboard inputs.

Benefits of Analyzing Session Recordings

Analyzing these recordings can provide valuable insights into the user experience, enabling you to identify and address the issues that are hindering your contact form’s conversion rates. This method of analysis can provide useful data, allowing you to optimize your website’s usability, reduce bounce rates, and ultimately increase your conversion rate.

Let’s take a closer look at the benefits of analyzing session recordings:

1. Identify User Frustrations

Session recordings can help you identify where users are getting frustrated or confused on your website. By watching how users interact with your site, you can see where they struggle and where they get stuck. This information can help you make improvements to your contact form, making it easier for users to complete and submit.

2. Improve User Experience

Session recordings provide a unique opportunity to see your website from the user’s perspective. By watching how users navigate your site, you can gain insight into how to improve the overall user experience. This can include making changes to the layout, design, or functionality of your contact form.

3. Optimize Website Usability

Session recordings can help you optimize your website’s usability by identifying areas where users are dropping off or abandoning your site. By analyzing this data, you can make changes to your contact form to improve its usability and make it more user-friendly.

4. Increase Conversion Rates

By using session recordings to analyze user behavior, you can identify the specific changes you need to make to your contact form to increase conversion rates. This can include making changes to the form’s design, layout, or copy to make it more compelling and easier to complete.

In conclusion, session recordings are an invaluable tool for improving your contact form’s conversion rates. By analyzing user behavior, you can identify areas where improvements can be made and make changes to optimize your website’s usability and user experience.

Setting Up Session Recording Tools

With the benefits of session recordings established, the next step is to set up the right tool for capturing this data. Session recording tools can provide valuable insights into user behavior, allowing businesses to optimize their website and improve the user experience.

Before choosing a session recording tool, it’s important to consider your business needs. Some tools offer advanced features such as heatmaps, conversion funnels, and form analytics, while others may be more basic. It’s also important to consider the cost of the tool and whether it fits within your budget.

Choosing the Right Session Recording Tool

There are several session recording tools available, both paid and free. Some popular options include:

  • Hotjar: This tool offers heatmaps, visitor recordings, and conversion funnels, among other features.
  • Lucky Orange: In addition to session recordings, Lucky Orange offers live chat, heatmaps, and form analytics.
  • Smartlook: This tool offers session recordings, heatmaps, and event tracking.

When choosing a tool, consider which features are most important to your business and whether the tool integrates well with your website.

Configuring the Tool for Your Contact Form

Once you’ve chosen a session recording tool, the next step is to configure it for your contact form. Most session recording tools integrate seamlessly with your website, requiring just a small piece of code to be added to your website’s header.

When setting up the tool, be sure to configure it so that recordings are triggered for every interaction with your contact form. This will allow you to gain valuable insights into how users are interacting with your form and identify any areas for improvement.

In addition to session recordings, many tools offer other features such as heatmaps and form analytics, which can provide even deeper insights into user behavior. By using these tools to their full potential, businesses can optimize their website and improve the user experience, ultimately leading to increased conversions and revenue.

Analyzing Session Recordings for Contact Form Improvement

With the recordings in place, it’s time to analyze these sessions to identify usability and technical issues affecting your contact form’s performance. By doing so, you can improve the user experience and generate more leads for your business.

Identifying Common User Struggles

Review each session to identify where users may be struggling with your form. This can include a failure to submit the form, issues with the required field validation, or confusion on any of the form fields. By pinpointing these struggles, you can make the necessary changes to streamline the form and make it more user-friendly.

For example, if you notice that users are repeatedly failing to submit the form, it may be due to a technical issue or confusing instructions. By addressing these issues, you can increase the number of successful form submissions and ultimately generate more leads.

Spotting Technical Issues

Session recording can be used to uncover any technical glitches that may hinder form submissions, such as page errors or slow loading times. These issues can be frustrating for users and may cause them to abandon the form altogether.

By reviewing the session recordings, you can identify these technical issues and work with your web development team to fix them. This will not only improve the user experience but also ensure that your contact form is functioning properly and generating leads for your business.

Assessing Form Length and Complexity

Session recordings can also help assess how user-friendly your contact form is. Analyzing the length and complexity of the form can provide valuable insight into the user experience and highlight areas where changes can be made to improve lead generation.

For example, if you notice that users are spending a lot of time on a particular section of the form, it may be too complex or confusing. Simplifying this section can make the form more user-friendly and increase the likelihood of successful form submissions.

Similarly, if you notice that users are abandoning the form before completing it, it may be too long or require too much information. Shortening the form or simplifying the information required can make it more appealing to users and increase the number of completed forms.

Overall, analyzing session recordings is a crucial step in improving the performance of your contact form. By identifying common user struggles, spotting technical issues, and assessing form length and complexity, you can make the necessary changes to improve the user experience and generate more leads for your business.

Implementing Changes Based on Session Recording Insights

With the analysis complete, it’s time to implement changes based on the insights gained from the session recordings. These changes will help to improve the overall user experience and make it easier for users to interact with your website or application.

One of the key areas to focus on is simplifying your form fields. Based on the feedback from the session recordings, you should aim to simplify your form fields as much as possible. Remove any unnecessary fields that may cause confusion, making form submissions faster and smoother. This will help to reduce the likelihood of users abandoning the form before completing it.

In addition to simplifying your form fields, the recording insights should also guide the enhancement of the user interface and design. Choose a visually appealing design and optimize it for easy navigation. This will help to improve the overall look and feel of your website or application, making it more attractive and engaging for users.

Another important area to focus on is addressing any technical glitches that may be hindering users from submitting their forms. The analysis may have uncovered technical glitches such as broken links or error messages that are preventing users from completing their submissions. Work on identifying and correcting these issues to ensure a seamless user experience.

Overall, implementing changes based on session recording insights is an important step in improving the user experience of your website or application. By simplifying your form fields, enhancing your user interface and design, and addressing any technical glitches, you can create a more engaging and user-friendly experience for your users.

A/B Testing Your Contact Form

After completing the necessary changes to your contact form as a result of analyzing session recordings, carry out A/B testing to further optimize performance.

A/B testing, also known as split testing, is a process of comparing two versions of a webpage or application to determine which one performs better. It involves creating two versions of the same page and randomly showing each version to different users. By comparing the conversion rates of each version, you can determine which one is more effective.

Creating Variations for Testing

When creating variations for testing, it’s important to consider what aspects of the contact form you want to test. You can test different layouts, fonts, form fields, and even the color of the submit button. By testing different variations, you can determine which version resonates best with your users.

For example, you can test a contact form with a simple layout and minimal form fields against a contact form with a more complex layout and additional form fields. By doing so, you can determine which version generates the highest conversion rates.

Analyzing Test Results

After carrying out the A/B testing, it’s important to analyze the test results. This provides a more granular insight into what works best for your users’ needs.

When analyzing test results, it’s important to look at the conversion rate of each variation, as well as other metrics such as bounce rate and time on page. By doing so, you can determine which version is the most effective and why.

Implementing the Winning Variation

Once you have identified the winning variation, it’s time to implement it as your standard contact form. Regular analysis and testing thereafter will keep your form updated with the latest user optimization trends.

It’s important to remember that A/B testing is an ongoing process. As user behavior and preferences change, it’s important to continue testing and optimizing your contact form to ensure that it remains effective and relevant.


Improving your contact form based on session recordings can significantly optimize lead generation on your website. By following these steps, website owners and marketers can increase their website’s usability, reduce bounce rates, and ultimately increase conversion rates.

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