Website visitor recording

Playback everything visitors do on your site to learn how you can deliver a better user experience

At Creabl, we have created a solution that allows you to spy on how people interact with your website. Equip your team with an all-in-one user session recording tool that helps research how to improve your website UX and provide better online customer support. Get visual insights and qualitative data that are invisible to other website analytics tools.

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How visitor recordings can help you understand online customers

You can record visitors on your website to monitor their natural behavior and interactions with UI design elements, call‑to‑action phrases, links, and buttons.

Visitor session recording allows you to watch an online customer journey. You can see what people are searching on your website, how they are navigating between web pages, and how they are scanning your content.

It helps get a more comprehensive understanding of online customer needs and make your website match them.

What challenges you can handle with website visitor recording

Are you wondering how visitor recording can help boost your online business and deliver a better experience to customers? Session recordings provide a lot of visual data that indicates web visitor engagement or confusion on your website so that you can optimize the user journey upon these insights. Creabl session recording tool is your ultimate solution to plenty of online challenges.

Replay and solve bugs faster

Have you got a support ticket about your website errors although your bug report shows that everything is good? You might be surprised by the fact of how many errors are invisible to common website analytics tools or are impossible to detect during user tests. Luckily, Creabl provides an opportunity to collect the visitor recordings and find out errors as users browse on your site. Session recording is a great practice to enhance the website visitor experience. You can link user session links to error reporting software and customer service tickets. Thus, you will never need to ask about a screenshot or ask for more information about “what’s gone wrong.”

Optimize conversion rates

Improve customer support

Session replay software can help you understand a customer problem and provide a solution. All you need is just to co-browse with customers in real-time and detect a problem they experience at a certain phase of a sales funnel.

Understand the user experience

You can record website visitors to help designers implement user testing by gathering UX insights on-demand. You can watch visitor sessions to make sure that design elements feel intuitive for users and a website looks great on different devices.

Measure feature adoption

See what pages potential customers browse on your site, how they interact with pop-ups, notifications about discounts, and CTA buttons. Discover what types of content they like and which design elements attract their attention.

How to analyze session recordings?

The moment when you watch how visitors interact with your website is always exciting. If you have never analyzed session recordings before, we recommend paying particular attention to how users navigate to other web pages, what buttons they use for it, how much time it takes to complete an action, usual mouse activity, like wild scrolling or clicking, how users scan your content, etc. It must help you better understand natural user behavior on your website and define what elements perform well or need improvements.

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FAQs about visitor recordings

What is a user session (visitor session)?

A user session or a visitor session is the presence of an online visitor with a specific IP address who has not visited your website recently.

Is it easy to get started with session recordings?

It’s even easier than you might expect! Just sign up for a free trial and receive a tracking code. After you place it on your website, Creabl will start collecting user sessions immediately.

How can I use a visitor session recording?

You can use visitor recordings to find our UX design bugs, learn what drives user engagement or frustration on your website, optimize site performance, and increase conversion rates.

Ready to learn your insights?

Replay the full web visitor experience to see what they see