Messaging and a live chat for websites

While browsing your website, potential customers may have many questions about your product or service. There is no need to make them wait for your support team’s email responding to their queries, just answer them instantly via a live chat on your website.

Providing support via a live chat on your website may be as beneficial as having a real sales manager on standby. The AMA reported that businesses using an online chat see a 20% increase in sales. Grow your conversions too by helping prospects give up any doubts and make a purchasing decision.

You can analyze live chat sessions to pinpoint gaps or navigational problems in your support content available online and improve it upon your new insights. Provide higher-quality and faster customer service, being better prepared for the most frequently asked questions.

Stay in touch with your customers and let them easily contact you. A live web chat will give them confidence that they can get assistance and support if they need it. It will help you gain their loyalty and prove that your company cares about their comfort and satisfaction.

Are you trying to research customer pain points? Let users easily share their issues with your company via a live chat on your website. It will help you create a better experience for your customers and address their needs in the future.

According to Forrester, a website live chat is 50% less expensive than managing emails or calls. While WP Engine shared that within a few months of using an online chat, they could manage 90% of issues instantly and shortened their customer service costs overnight.